Latest UTV Shop Reviews
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- La Rhonda Fick
- Tommy Shumate
- William Shumate
- Jonathon Gwaltney
- Devyn Hafer
- Chasity Myers
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- Eric
I attempted to make contact with FastLab for a refund of some sort, and this was their response:
Hi Jeffrey,
Thanks for reaching back out. While we make every attempt to fit aftermarket parts with our roof rack, there is no way to guarantee that all lights would fit how you had them mounted. This is true of nearly all add on components for these UTVs. These do fit in line with many lightbar mounts. Ultimately, it is the customer's responsibility to make sure their parts will fit together or plan on modifying items as needed. In most cases, relocating a lightbar or chase bar is a fairly simple task. I don't know in your case if that is true or not. There is no way for us to know every combination of light compatibility. Unfortunately, we cannot absorb the cost of another shop relocating your lights. We do appreciate your business and make every effort to make things right but we do have to draw the line somewhere.
Again, thank you for your support and let us know if we can help you with anything else.
Regards,
Fastlab Team
For spending $597.12 and getting something other then what was promised, I would expect some type of refund and just accept fault. Instead, I got, "It's ultimately the customer's responsibility" My advise to this company is to train their employees to take orders correctly and not promise something they cannot deliver. And to "CORY" who is an employee there who attempted to handle this situation, "Shame on you!". You should not tell ANY customer that you are going to make things right, unless you actually deliver. I am guessing this is a fairly young company and needs fine tuning, so buyers beware."
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