Latest UTV Shop Reviews

Read the latest reviews to see what other riders are saying about your favorite UTV shops. Reading reviews helps you know more about these shops and find the right ones for you. Sharing experiences with other people is a good way to let others know what to expect when they visit shops. You can go through all of our reviews using the page links at the bottom.

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4/28/2024
San Marcos, TX
"Great employees. Make you feel like family."
- Kevin Jeffery
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"In the world of powersports, finding a service department that not only meets but exceeds expectations can often feel like searching for a needle in a haystack. However, my recent experience with Young Powersports has redefined my standards for excellence.
From the moment I walked through the doors, I was greeted with warmth and professionalism. Ava's friendly demeanor instantly put me at ease, and her passion for all things powersports was palpable. She took the time to listen attentively to my concerns, ensuring that every detail was noted before proceeding.
Chase's technical prowess is truly remarkable. His comprehensive understanding of powersports vehicles, coupled with his meticulous attention to detail, instilled confidence in me from the outset. It was evident that he approaches each task with a blend of precision and care, treating every vehicle as if it were his own.
What truly sets young apart is their commitment to excellence. Throughout the service process, Abby, Tarik, Connor and Ava kept me informed every step of the way, providing regular updates and transparent communication. They went above and beyond to address any questions or concerns I had, ensuring that I felt fully supported throughout the entire experience.
My powersports vehicle now runs smoother than ever before, thanks to their meticulous attention to detail and dedication to craftsmanship."
- Ava
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3/9/2024
Portland, OR
"Made the trip from eastern oregon to purchase our cf moto 800 xc and had a great experience nice people and Gary was great and had everything ready to go to make our experience fast and easy would recommend this place to anyone very knowledgeable and prepared place of business"
- Kelly Runnels
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2/27/2024
Birmingham, AL
"Their support with their employees and price of their off road toys are amazing if it was possible I would give 50/5"
- Dillon Campbell
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"This is the 2d time they have repaired my 125cc ATV. They were fairly priced and did a great job. Don't spend time calling other shops. Their quality of work is unmatched 👍😊."
- Courtney L.
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2/24/2024
Hurricane, UT
"I had utv pros set up mr 22 Polaris sport two seat . The guys questioned me about my riding style and went about transforming my utvs suspension into a ride that performs flawlessly under every type and speed ! They performed the work with great skill and were there for my Questions!! Definitely the best !!!"
- Dan Stegner
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1/11/2024
Ledgewood, NJ
"Fantastic dealership! First of all, they all acknowledged me when I walked in, and everyone was willing to show me some new units that I was interested in without hesitation. No high pressure sales or 1800 freight frees and 1600 in dealer prep fees here, their fees were the lowest around. I went to 2 other places and both were alot bigger and soooo much more expensive than Ledgewood Power sports prices were. On top of savings like 2k, I also got expert recommendations and super friendly people who seemed like they really cared about me choosing the right unit for me. I was really really happy with my experience at this place. They have Polaris Kawasaki and canam, just at a few thousand off what everyone else wanted to charge me and I got better service....win for me!! I would highly recommend these folks to anyone. They earned a customer for sure!"
- john anderson
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1/8/2024
Shelby Township, MI
"***HORRIBLE SERVICE***

K&W Service department has disappointed my expectations. Lack of knowledge is very apparent in the service department. It became very clear that they are just after a quick $$$ and not taking care of a customer. They pretty much deemed nothing was wrong with the machine that would be covered under warranty before they even looked at it.

I went to K&W first when I bought 4 machines in the last few years and they had no stock. I purchased them where I could find stock. This was due to Covid I'm sure. I've bought parts from them and I will say their parts guys were on point!!
From the experience I am currently having with their service department I can assure that I will NEVER again do business with K&W AGAIN!!!

I took a brand new Polaris Ranger that I paid over $40,000 6 months ago because The front end shimmy and shakes like crazy when driving over 35 or 40 miles an hour All the way up to 60 mph. I have a video of it doing it tonight after I picked it up, but I cannot upload video to the review. All I did was drive it down the road like their service department claimed they did.

As soon as I got there their service writer up guy Shawn immediately tried blaming On mud being packed in the tires, there’s no “mud packed” on the machine. The attached pictures are from what was on the machine from the last ride. It was sand from a trail when it was raining. I Explained to him that it has done it since the first We drove it a mile and a half on the road up north to the trails. Shawn, then tried blaming it on the tires being uneven because I drove it on pavement.

The machine only has about 400 miles on it from three long rides we did. I originally was going to have all of my maintenance done for the engine, Transmission, differentials, etc. I told him to hold off until I can see the Diagnosis of the main issue I went in for. This decision stemmed from Shawn persistently going over the diagnostic fee and charges instead of listening to what the machine issues were.

One other issue I was having is the drivers door pops open when going over uneven terrain on trails. Their excuse for that one was you need to slam the door extremely hard, Polaris should advertise that when spending over $40,000 on a machine you must slam doors so that they don’t open while driving on a trail.

I have two other Polaris Rangers that I have never had any issues with. One of them in the picture with the same amount of sand on it with no issues. 🤔

Shawn called me twice today Blaming it on mud being packed in the tires which None was found. When I disagreed with him on that he went The driving on pavement Defense…

I called Polaris and come to find out. Shawn never opened a case or reached out to Polaris at all. Polaris customer service said they would help if they were contacted yet they weren’t. I had to call Shawn back and ask him to do so that when I take it to Extreme Powersports in Gaylord, who DOES HAVE a phenomenal Service department, I can try to get reimbursed from Polaris for the $100ish that K&W charged me to do absolutely nothing."
- Craig Bush
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12/29/2023
Fairview, UT
"Thankful for Zach Heath! He is very helpful and answered my many questions to my satisfaction."
- Carol Davis
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11/28/2023
Sacramento, CA
"Wonderful, Knowledgeable, Friendly, Quick Service!!! Definitely recommended!!!"
- Anthony Watson
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11/1/2023
San Marcos, CA
"These guys were amazing, they had the only 2020 MT-03 I could find in CA at the time I bought it, gave me an amazing price, and brought it all the way to LA for me. 10/10 reccomend!!"
- Jessica
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"Are these guys still open? Spent a lot of money on new tranny that isn’t right and I can’t get a hold of them."
- Jeff Payne
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"Connor was very rude. Oh will never bring any of my bikes back here. And neither should you."
- Chris
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9/18/2023
Chandler, AZ
"Great service department!!! Came in for a light bulb replacement and they notice my chain was really bad. Whoops! 😬 look at picture!
They took care of me same day because they were weird about my safety driving with a chain that bad! Thanks guys"
- Kegan Neal
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"TLDR: Pricing was not straightforward, deceitful, additional upselling, Low quality workmanship.

This is a one-year review since Old Guy Water Sports has performed work on my Seadoo GTX. I originally came to Old Guy with a non-running issue. The ski would not idle but run fine past 3000 rpm. I had completely rebuilt the entire ski. Rebuilt pump, rebuilt motor (from SES engines), new fuel lines, rebuilt carbs, etc. Now before I go any further, full disclosure I am not a professional mechanic, but I do have a good understanding of mechanical systems and how they operate. My exact issue was the ski would not stay running at low rpm. I figured that I had not rebuilt the carbs correctly and I needed someone with experience to rebuild them. Now prior to bringing the ski to Old Guy Water Sports I had taken the carbs apart multiple times, cleaned them in an ultrasonic cleaner, and blown them out with compressed air.
I dropped the ski off on June 11, 2022. I was told it would be a couple of days before they were able to look at it and they had an existing workload of 2-3 weeks. When I had dropped the ski off I had specifically asked them to call with a price before performing work. They even wrote it on the work order ticket. Now when I had dropped it off, I was told it would be roughly 120-300 bucks to rebuild both carbs. What they failed to mention was this did not include the labor to pull off and reinstall the Carbs. At the time I chalked this up to a simple misunderstanding. They called me a couple of days after dropping the ski off saying the carbs needed to be rebuilt with new Carb kits and I had used the wrong springs for pop off (which I had. At the time, I did not realize the springs which come in the OEM Mikuni rebuild kit were not the proper springs for a Seadoo 787 engine).
They also tried to upsell the following: replacing the fuel lines, cleaning the fuel tank, and replacing the Oil pump. On a Seadoo watercraft the OEM fuel lines are this gray type of fuel line. Over time, these fuel lines degrade due to ethanol and can clog the carbs. I was already aware of this and during the rebuild I had already replaced the fuel lines with ethanol safe ¼” fuel line. When I had rebuilt the ski, I had actually taken the fuel tank out and pressure washed it, so it was completely clean inside. I had additionally made sure the tank was completely clean and dry with a digital borescope prior to installing the tank back in the ski. Finally, they claimed the oil pump was out of spec and needed to be replaced. Section 6, sub Section 3, page 6 of the 1997 Seadoo Shop manual provides instructions on how to bench test the oil pump. Using a drill to test with a rigged up tachometer I was able to spin the pump at roughly 1500 rpm where it produced results safely in spec. (.71-.87 ml per port).
I picked the ski up when it was supposedly “Done” on August 22, 2022. The mechanic claimed that they were some of the worst carbs he had ever seen and were super clogged up. I had also been told on the phone prior to picking up the ski that they had water tested the ski and it was good to go. The old guy claimed he had pictures of how dirty the carbs were but after several minutes of looking on his phone he was unable to produce them. When I had dropped the ski off the rear seat had a small tear in the vinyl, When I had picked the ski up the rear seat vinyl had been completely destroyed. The final bill was $560.20 with a $20 credit card convenience fee. I was a little annoyed at the price, but they had called ahead and told me as I had requested, so I mostly fine with it and figured that is just the cost of good quality work.
After paying I excitedly went to the local boat ramp where I attempted to start the ski. After fighting for about 10 minutes to get it to start, (like it had prior to dropping the ski off), I eventually got it to start. I figured that the fuel system just needed to primed. Once the ski started I quickly shut it off to not damage the carbon seal and backed it into the water. I stupidly forgot to put one of the drain plugs in all the way. Once in the water though the ski acted exactly like it did prior to bringing it to the shop. It would run great past 3000 rpm but would not idle. After messing with the ski for a little bit it got to the point where it would not start anymore.
Now I do have to give Old Guy Water Sports Credit here. It was right at closing when I brought the ski back, the “Old Guy” had already left, but his mechanic and front desk person were still there. The mechanic took the time to look at the ski. He diagnosed that the water had fowled the plugs and that’s why it wouldn’t start. He gave me some new plugs and the ski after some extensive cranking and throttle, started up. I do appreciate him staying late.
I went back to the boat ramp and had the same issue though. The ski would run fine above 3000 rpm, but still would not idle. I once again took it back to the shop. At the shop the mechanic told me to leave it and he would look at it in the morning. I specifically asked if there would be additional charges. The women at the front desk told me she did not no but did not think so being that the original problem, the entire reason why if brought the ski to them in the first place, was not fixed. I asked like previously that if there were to be additional charges that they call and inform me prior and get my authorization prior to starting any major work. This did not happen.
On August 19, 2022, more than 10 weeks after I had dropped the ski off, I once again made the two-hour drive from Atlanta to the shop. I had called multiple times from my previous visit and was just told that they would get to it soon, but never informed of any additional cost. To my surprise I was presented with another bill for $510. The final issue was supposedly that one of the fuel supply and returns were swapped and that is why it would not run at idle as the engine would flood. Additionally, during their testing the ski had stopped making spark (due to the small secondary ground cable somehow coming undone) and the battery had somehow also gone bad. I had never agreed to the additional charges. If you look at the work orders, the first has my signed signature approving the work. The second ticket does not. I did pay the second invoice as they had the ski, and I had no choice.
Upon taking the ski out, the original problem had at least been fixed. The ski would idle in the water and had decent throttle response. The ski still took forever to start though and would often require additional throttle which at the time I chalked up to it just being a carbureted motor. The ski also seemed hesitant in the higher RPMs and at times felt like it hit a Rev. limiter. I did not ride the ski any more in 2022 as summer was basically over.
During winter, the ski was stored in a heated garage and fuel stabilizer was added and ran through the system.
Fast forward to the summer of 2023. The ski is started for the first time of the season and will not REV past 4000 RPM. I diagnosed it as a faulty voltage regulator, replaced it and moved on. Starting the ski though was still brutal often taking a couple of minutes of cranking in order to start. Additionally, after being run and turned off the ski would often not restart unless given full throttle appearing to be flooded. When it does eventually start the ski requires a couple of additional throttle pulls to clear the bog. When turned sharply the ski will drop down in rpm before eventually recovering.
The reason why I am now deciding to write this review is due to the actual quality of work performed. This past weekend I decided to pull the carbs apart to see if I could diagnose the issue. Upon examining the actual work, I am less than impressed with the workmanship.
I found multiple stripped out bolts and screws on the carbs. The threads on the Rave Valve cover bottom magneto side carburetor mounting hole are completely destroyed as if they had been over tightened. The motor will need either a new Rave valve cover or hopefully I can install a Helicoil. There were metal shavings/carbide dust in the fuel pump housing as if it had been set on a dirty work bench. All the fuel line connections were made with zip ties, the needle and seat were leaking on the magneto carb, the low speed screws on the two carbs were adjusted way differently and far out of factory spec. The seat mounting screw on the magneto carb was completely rounded off. The carb gaskets and diaphragm also look eerily like the OEM ones which I had originally installed. The needles and seats also do not appear to have been replaced. I was told that non OEM kits would be used for the rebuild.
I really wanted to like this shop. They are friendly, helpful, and welcoming, but after everything I find their actions and work to be inexcusable. While they did fix the ski, their low quality of work will cost me even more to fix all of these issues and I once again am rebuilding these carbs.
P.S. – The metal shavings did not come from the fuel tank. I checked the water separator and filter and it was completely clean."
- Ryan
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9/1/2023
Kansas City, MO
"I came out to Renos to return unopened, unused parts that I had purchased from them. They would not take the returns even though they were brand new, unopened, and still in package. I had to wait over 20 minutes for the owner to make this decision. Will not be coming back to this dealership. Will be shopping elsewhere for future parts and machine purchases."
- Tyler Reed
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8/10/2023
Rapid City, SD
"My front tire showed signs of weather checking , called them on Sturgis week got me right in ,had the tire I wanted in stock ,very reasonable price,1 hour later I was riding , very professional people honest ,I highly recommend them !"
- Joel coburn
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6/29/2023
La Habra, CA
"Thanks to seth for an amazing customer service and helping me get the can am of my dreams very happy 👍🏼💯"
- Oscar
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6/23/2023
El Paso, TX
"Don’t bring anything here they’ve had my can am for months. We’ve been very patient with them but Tiffany is unresponsive, dismissive, and unprofessional. She’s playing with our time and money and I’m taking legal action asap!"
- K Garcia
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"Installed new tires on beadlock wheels and didn't scratch the wheels at all very professional. He also Had them done in a very timely matter. Also answered some questions about my rzr found my drive line was bad."
- Craig hobbs
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"Excellent service, fair price"
- spencer
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5/18/2023
Lindon, UT
"I purchased doors for my 2012 razor s. Excellent craftsmanship, and excellent fit. Thanks !"
- Tim veldman
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3/18/2023
Lake Havasu City, AZ
"EXCELLENT WORK. Dylan and the other guys are nice and was very knowledgeable about my bike. They did a great job on my Trail Boss 330 and had it done in a day. I will take all my bikes to them again. It is hard to find a good and honest place to take your bike to be fix in Fort Mohave, so I don't mind going to Havasu. Thanks, and keep up the good work."
- La Rhonda Fick
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3/14/2023
Jacksonville, FL
"Unsafe equipment!! RUN DONT BUY!!"
- Tommy Shumate
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3/14/2023
Jacksonville, FL
"Scam artists! They sell faulty equipment that is completely unsafe! Don't trust, RUN!!"
- William Shumate
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3/8/2023
Colorado Springs, CO
"Worst ever,no pride in service,and nothing but excusses,I'll never go back or recommend theme,BEWARE ☹️☹️"
- Jonathon Gwaltney
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11/16/2022
Cedar Rapids, IA
"Please for the love of God do not give your money to this business. If I wrote down every grievance I've had over the 4 months its taken them to fix my overpriced lemon of a bike Mcgrath Harley sold me, it would be pages long. I drove the bike 200 miles and the entire engine seized up on me at 55 mph almost causing me to wreck even though the salesman assured me the bikes are inspected thoroughly when they are traded in (come to find out it had a plethora of after market parts installed incorrectly causing a hole to burn thru the piston requiring a total engine rebuild). They can't even return phone calls which is just basic respect. Justin (service manager) will come up with every excuse under the sun why it's not their fault. I have never ever ever recieved worse service from anywhere in my life and I swear to you that is not an exaggeration. Tried calling the general manager today to give them one last chance to redeem themselves. Apparently he decided to go home sometime before they closed just like Justin went on vacation the week he told me he would order the parts for the bike."
- Devyn Hafer
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"Horrible. Do not bring your atv there to be worked on. I brought mine there because I didn’t want to waste money with trial and error and that’s exactly what this place did. Trialed and errored which cost me $700 for them to tell me that everything they thought was the problem that was supposedly bad and they replaced was not the actual problem and that I would need to pay another $800 to fix the actual problem. So now I’m $700 in with a broken atv still because I’m not paying another 800 for them to say there’s another problem. They charged me 2 shop fees because when I brought it home the first time it wasn’t fixed I had to bring it back. Will never use them again. Don’t waste your money!"
- Chasity Myers
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10/27/2022
Grandview, MO
"Walked in to service, no appointment and Travis knocked it out of the park with he willingness to take care of me. Outstanding in all areas"
- Scott Shane
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"OMG! Bought bike from this shop. Delivered and went to ride it to get ready for commute the next day. I was .25 mi into a 12 mile ride and start hearing funny noise. I pulled to suicide lane and I had NO front brake. Look at the pic and what the caliper is doing. Barely connected by hose. Nearly killed me. The next morning I would have been doing 80mph on the 60. Excuses… AND the sales guy justified keeping $200. Uh… no thanks. Clearly you didn’t earn my money OR confidence."
- Allison
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9/25/2022
Cartersville, GA
"Horrible experience, financed a commercial mower from him, then the mower was sold for Cash to someone else. He refuses to make the situation right. His repair shop is Horrible as well, repairs aren't done that customers are charged for."
- Jen
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8/25/2022
Haltom City, TX
"The owners like to yell, scream, and make violent threats at the employees for the smallest inconvenience. They can't figure out which jobs to do in the correct order, their parts inventory is in shambles, they often make employees start tasks that can't be completed in the time frame they promise to the customers. They like to keep old worthless junk around the shop, disorganized, etc... Most employees are likely on drugs or drunk. Do not let Guy work on your machine. The sloppy work I've seen is outrageous. The owners are constantly at each other's throats and there has been violent fights between the owners. Not recommended in any way."
- Eric
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8/25/2022
Orange, CA
"My wife ordered a roof rack for a Turbo S for my birthday. In the conversation that she had with the person who did the ordering, she advised him that our Razor had a light bar front and back. He told her that it would not be a problem. I received the roof rack and it did not have any instructions and the two front brackets were for another model. Additionally, the person who took the initial order was incorrect when he advised my wife that having light bars would not interfere with the installation of the rack. There was a problem! The problem was that you cannot install this rack with an existing light bar unless you rewire the light bar and attach it directly to the front part of the rack. I notified the dealership where I purchased the Razor and had everything installed. The service person advised me that it would be around $250 to re-install the light bar.

I attempted to make contact with FastLab for a refund of some sort, and this was their response:

Hi Jeffrey,
Thanks for reaching back out. While we make every attempt to fit aftermarket parts with our roof rack, there is no way to guarantee that all lights would fit how you had them mounted. This is true of nearly all add on components for these UTVs. These do fit in line with many lightbar mounts. Ultimately, it is the customer's responsibility to make sure their parts will fit together or plan on modifying items as needed. In most cases, relocating a lightbar or chase bar is a fairly simple task. I don't know in your case if that is true or not. There is no way for us to know every combination of light compatibility. Unfortunately, we cannot absorb the cost of another shop relocating your lights. We do appreciate your business and make every effort to make things right but we do have to draw the line somewhere.

Again, thank you for your support and let us know if we can help you with anything else.

Regards,
Fastlab Team

For spending $597.12 and getting something other then what was promised, I would expect some type of refund and just accept fault. Instead, I got, "It's ultimately the customer's responsibility" My advise to this company is to train their employees to take orders correctly and not promise something they cannot deliver. And to "CORY" who is an employee there who attempted to handle this situation, "Shame on you!". You should not tell ANY customer that you are going to make things right, unless you actually deliver. I am guessing this is a fairly young company and needs fine tuning, so buyers beware."
- Jeffrey Dohlen
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"My side by side was loud, running rough, and couldn't go past 20 mph. Now, it is night and day. Almost runs like new. Thank you for your work. Very honest and friendly."
- westvalleysxs
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7/21/2022
Goodyear, AZ
"I’ve had Level Up do my suspension, upgrade my stereo, install new tires and service my CanAm. I am extremely happy with their quality of work and customer service. They are one of the best shops around."
- Jeff
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7/21/2022
Goodyear, AZ
"Erin and The shop are amazing at what they do. They are my go to for anything I need. We are currently on our 3rd RZR build. The picture is of our first car. There is a reason we keep going back."
- Jennifer Sutter
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7/21/2022
Lindon, UT
"Got whips and tender springs installed at R1. Awesome crew! Riley was extremely knowledgeable about my machine and options. I'll be back and I definitely can recommend their UTV services and accessories to anyone in the area (or driving through) that needs them!"
- Jay Paulsen
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7/21/2022
Goodyear, AZ
"Best customer service around. Top notch guys and friendly service. This is the only shop that will touch my car because I know Erin and his guys will do a great job. Highly recommended this shop."
- Ken
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7/21/2022
Goodyear, AZ
"Didn’t know the first thing about RZR’s when I bought mine last Oct. Was referred to Level Up from a friend. Took my car in there for service and got to know Erin and the guys in the shop. Hands down the best shop and customer service I’ve ever dealt with. Very helpful with all my aftermarket stuff that was added to my car. I don’t even compare prices because I know what I’m getting from Level Up. Quality service and products. Highly recommend this place."
- Ken Lewis
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7/21/2022
Goodyear, AZ
"Best shop in Az hands down. The best crew and personnel always willing to go above a beyond. Bu"
- Nick Lake
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7/21/2022
Goodyear, AZ
"Super friendly staff and awesome customer service. We highly recommend!!"
- Kelsey
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7/21/2022
Goodyear, AZ
"Great customer service and experience."
- Quentin
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7/21/2022
Goodyear, AZ
"Great friendly customer service and quality repair service."
- Quentin
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7/21/2022
Goodyear, AZ
"they've been able to order parts and install in no time. the people down at ride now had the parts on back order for months. awesome company keep it up guys"
- Stanley
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7/21/2022
Goodyear, AZ
"Great customer service and always willing to help weather spending $30 or $3000"
- Donny Buhrow
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7/21/2022
Goodyear, AZ
"Erin whom is the owner treats every customer with the most respect. Answers all their questions no matter how dumb they maybe. (I ask so dumb stuff) Mark in the back is top notch and again treats every customer great knows what he is talking about and does hands down the best wire management I have ever seen. Zero zip ties for Mark. Overall while pricing on some items are higher other items are lower and even if I have to pay a bit more it’s worth it due to the amazing follow up/Follow threw and the work quality being some of the best. If your looking for best spot to fix or repair your UTV hit the breaks you found it."
- Zach
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7/21/2022
Goodyear, AZ
"They've built two RZRs from me. Great shop."
- John Vernon
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7/21/2022
Goodyear, AZ
"Best service and customer care!"
- Mark Rau
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7/21/2022
Goodyear, AZ
"super friendly and kind. great people. incredible service"
- kelsi
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7/21/2022
Goodyear, AZ
"these guys really know what the fuck is up. they really helped me and my wife out by updating our rzr. I recommend them 100%"
- richard
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