Latest UTV Shop Reviews

"Wonderful, Knowledgeable, Friendly, Quick Service!!! Definitely recommended!!!"
- Anthony Watson

"These guys were amazing, they had the only 2020 MT-03 I could find in CA at the time I bought it, gave me an amazing price, and brought it all the way to LA for me. 10/10 reccomend!!"
- Jessica

"Are these guys still open? Spent a lot of money on new tranny that isn’t right and I can’t get a hold of them."
- Jeff Payne

"Connor was very rude. Oh will never bring any of my bikes back here. And neither should you."
- Chris

"Great service department!!! Came in for a light bulb replacement and they notice my chain was really bad. Whoops! 😬 look at picture!
They took care of me same day because they were weird about my safety driving with a chain that bad! Thanks guys"
- Kegan Neal

"TLDR: Pricing was not straightforward, deceitful, additional upselling, Low quality workmanship.

This is a one-year review since Old Guy Water Sports has performed work on my Seadoo GTX. I originally came to Old Guy with a non-running issue. The ski would not idle but run fine past 3000 rpm. I had completely rebuilt the entire ski. Rebuilt pump, rebuilt motor (from SES engines), new fuel lines, rebuilt carbs, etc. Now before I go any further, full disclosure I am not a professional mechanic, but I do have a good understanding of mechanical systems and how they operate. My exact issue was the ski would not stay running at low rpm. I figured that I had not rebuilt the carbs correctly and I needed someone with experience to rebuild them. Now prior to bringing the ski to Old Guy Water Sports I had taken the carbs apart multiple times, cleaned them in an ultrasonic cleaner, and blown them out with compressed air.
I dropped the ski off on June 11, 2022. I was told it would be a couple of days before they were able to look at it and they had an existing workload of 2-3 weeks. When I had dropped the ski off I had specifically asked them to call with a price before performing work. They even wrote it on the work order ticket. Now when I had dropped it off, I was told it would be roughly 120-300 bucks to rebuild both carbs. What they failed to mention was this did not include the labor to pull off and reinstall the Carbs. At the time I chalked this up to a simple misunderstanding. They called me a couple of days after dropping the ski off saying the carbs needed to be rebuilt with new Carb kits and I had used the wrong springs for pop off (which I had. At the time, I did not realize the springs which come in the OEM Mikuni rebuild kit were not the proper springs for a Seadoo 787 engine).
They also tried to upsell the following: replacing the fuel lines, cleaning the fuel tank, and replacing the Oil pump. On a Seadoo watercraft the OEM fuel lines are this gray type of fuel line. Over time, these fuel lines degrade due to ethanol and can clog the carbs. I was already aware of this and during the rebuild I had already replaced the fuel lines with ethanol safe ¼” fuel line. When I had rebuilt the ski, I had actually taken the fuel tank out and pressure washed it, so it was completely clean inside. I had additionally made sure the tank was completely clean and dry with a digital borescope prior to installing the tank back in the ski. Finally, they claimed the oil pump was out of spec and needed to be replaced. Section 6, sub Section 3, page 6 of the 1997 Seadoo Shop manual provides instructions on how to bench test the oil pump. Using a drill to test with a rigged up tachometer I was able to spin the pump at roughly 1500 rpm where it produced results safely in spec. (.71-.87 ml per port).
I picked the ski up when it was supposedly “Done” on August 22, 2022. The mechanic claimed that they were some of the worst carbs he had ever seen and were super clogged up. I had also been told on the phone prior to picking up the ski that they had water tested the ski and it was good to go. The old guy claimed he had pictures of how dirty the carbs were but after several minutes of looking on his phone he was unable to produce them. When I had dropped the ski off the rear seat had a small tear in the vinyl, When I had picked the ski up the rear seat vinyl had been completely destroyed. The final bill was $560.20 with a $20 credit card convenience fee. I was a little annoyed at the price, but they had called ahead and told me as I had requested, so I mostly fine with it and figured that is just the cost of good quality work.
After paying I excitedly went to the local boat ramp where I attempted to start the ski. After fighting for about 10 minutes to get it to start, (like it had prior to dropping the ski off), I eventually got it to start. I figured that the fuel system just needed to primed. Once the ski started I quickly shut it off to not damage the carbon seal and backed it into the water. I stupidly forgot to put one of the drain plugs in all the way. Once in the water though the ski acted exactly like it did prior to bringing it to the shop. It would run great past 3000 rpm but would not idle. After messing with the ski for a little bit it got to the point where it would not start anymore.
Now I do have to give Old Guy Water Sports Credit here. It was right at closing when I brought the ski back, the “Old Guy” had already left, but his mechanic and front desk person were still there. The mechanic took the time to look at the ski. He diagnosed that the water had fowled the plugs and that’s why it wouldn’t start. He gave me some new plugs and the ski after some extensive cranking and throttle, started up. I do appreciate him staying late.
I went back to the boat ramp and had the same issue though. The ski would run fine above 3000 rpm, but still would not idle. I once again took it back to the shop. At the shop the mechanic told me to leave it and he would look at it in the morning. I specifically asked if there would be additional charges. The women at the front desk told me she did not no but did not think so being that the original problem, the entire reason why if brought the ski to them in the first place, was not fixed. I asked like previously that if there were to be additional charges that they call and inform me prior and get my authorization prior to starting any major work. This did not happen.
On August 19, 2022, more than 10 weeks after I had dropped the ski off, I once again made the two-hour drive from Atlanta to the shop. I had called multiple times from my previous visit and was just told that they would get to it soon, but never informed of any additional cost. To my surprise I was presented with another bill for $510. The final issue was supposedly that one of the fuel supply and returns were swapped and that is why it would not run at idle as the engine would flood. Additionally, during their testing the ski had stopped making spark (due to the small secondary ground cable somehow coming undone) and the battery had somehow also gone bad. I had never agreed to the additional charges. If you look at the work orders, the first has my signed signature approving the work. The second ticket does not. I did pay the second invoice as they had the ski, and I had no choice.
Upon taking the ski out, the original problem had at least been fixed. The ski would idle in the water and had decent throttle response. The ski still took forever to start though and would often require additional throttle which at the time I chalked up to it just being a carbureted motor. The ski also seemed hesitant in the higher RPMs and at times felt like it hit a Rev. limiter. I did not ride the ski any more in 2022 as summer was basically over.
During winter, the ski was stored in a heated garage and fuel stabilizer was added and ran through the system.
Fast forward to the summer of 2023. The ski is started for the first time of the season and will not REV past 4000 RPM. I diagnosed it as a faulty voltage regulator, replaced it and moved on. Starting the ski though was still brutal often taking a couple of minutes of cranking in order to start. Additionally, after being run and turned off the ski would often not restart unless given full throttle appearing to be flooded. When it does eventually start the ski requires a couple of additional throttle pulls to clear the bog. When turned sharply the ski will drop down in rpm before eventually recovering.
The reason why I am now deciding to write this review is due to the actual quality of work performed. This past weekend I decided to pull the carbs apart to see if I could diagnose the issue. Upon examining the actual work, I am less than impressed with the workmanship.
I found multiple stripped out bolts and screws on the carbs. The threads on the Rave Valve cover bottom magneto side carburetor mounting hole are completely destroyed as if they had been over tightened. The motor will need either a new Rave valve cover or hopefully I can install a Helicoil. There were metal shavings/carbide dust in the fuel pump housing as if it had been set on a dirty work bench. All the fuel line connections were made with zip ties, the needle and seat were leaking on the magneto carb, the low speed screws on the two carbs were adjusted way differently and far out of factory spec. The seat mounting screw on the magneto carb was completely rounded off. The carb gaskets and diaphragm also look eerily like the OEM ones which I had originally installed. The needles and seats also do not appear to have been replaced. I was told that non OEM kits would be used for the rebuild.
I really wanted to like this shop. They are friendly, helpful, and welcoming, but after everything I find their actions and work to be inexcusable. While they did fix the ski, their low quality of work will cost me even more to fix all of these issues and I once again am rebuilding these carbs.
P.S. – The metal shavings did not come from the fuel tank. I checked the water separator and filter and it was completely clean."
- Ryan

"I came out to Renos to return unopened, unused parts that I had purchased from them. They would not take the returns even though they were brand new, unopened, and still in package. I had to wait over 20 minutes for the owner to make this decision. Will not be coming back to this dealership. Will be shopping elsewhere for future parts and machine purchases."
- Tyler Reed

"My front tire showed signs of weather checking , called them on Sturgis week got me right in ,had the tire I wanted in stock ,very reasonable price,1 hour later I was riding , very professional people honest ,I highly recommend them !"
- Joel coburn

"Thanks to seth for an amazing customer service and helping me get the can am of my dreams very happy 👍🏼💯"
- Oscar

"Don’t bring anything here they’ve had my can am for months. We’ve been very patient with them but Tiffany is unresponsive, dismissive, and unprofessional. She’s playing with our time and money and I’m taking legal action asap!"
- K Garcia

"Installed new tires on beadlock wheels and didn't scratch the wheels at all very professional. He also Had them done in a very timely matter. Also answered some questions about my rzr found my drive line was bad."
- Craig hobbs

"Excellent service, fair price"
- spencer

"I purchased doors for my 2012 razor s. Excellent craftsmanship, and excellent fit. Thanks !"
- Tim veldman

"EXCELLENT WORK. Dylan and the other guys are nice and was very knowledgeable about my bike. They did a great job on my Trail Boss 330 and had it done in a day. I will take all my bikes to them again. It is hard to find a good and honest place to take your bike to be fix in Fort Mohave, so I don't mind going to Havasu. Thanks, and keep up the good work."
- La Rhonda Fick

"Unsafe equipment!! RUN DONT BUY!!"
- Tommy Shumate

"Scam artists! They sell faulty equipment that is completely unsafe! Don't trust, RUN!!"
- William Shumate

"Worst ever,no pride in service,and nothing but excusses,I'll never go back or recommend theme,BEWARE ☹️☹️"
- Jonathon Gwaltney

"Please for the love of God do not give your money to this business. If I wrote down every grievance I've had over the 4 months its taken them to fix my overpriced lemon of a bike Mcgrath Harley sold me, it would be pages long. I drove the bike 200 miles and the entire engine seized up on me at 55 mph almost causing me to wreck even though the salesman assured me the bikes are inspected thoroughly when they are traded in (come to find out it had a plethora of after market parts installed incorrectly causing a hole to burn thru the piston requiring a total engine rebuild). They can't even return phone calls which is just basic respect. Justin (service manager) will come up with every excuse under the sun why it's not their fault. I have never ever ever recieved worse service from anywhere in my life and I swear to you that is not an exaggeration. Tried calling the general manager today to give them one last chance to redeem themselves. Apparently he decided to go home sometime before they closed just like Justin went on vacation the week he told me he would order the parts for the bike."
- Devyn Hafer

"Horrible. Do not bring your atv there to be worked on. I brought mine there because I didn’t want to waste money with trial and error and that’s exactly what this place did. Trialed and errored which cost me $700 for them to tell me that everything they thought was the problem that was supposedly bad and they replaced was not the actual problem and that I would need to pay another $800 to fix the actual problem. So now I’m $700 in with a broken atv still because I’m not paying another 800 for them to say there’s another problem. They charged me 2 shop fees because when I brought it home the first time it wasn’t fixed I had to bring it back. Will never use them again. Don’t waste your money!"
- Chasity Myers

"Walked in to service, no appointment and Travis knocked it out of the park with he willingness to take care of me. Outstanding in all areas"
- Scott Shane

"OMG! Bought bike from this shop. Delivered and went to ride it to get ready for commute the next day. I was .25 mi into a 12 mile ride and start hearing funny noise. I pulled to suicide lane and I had NO front brake. Look at the pic and what the caliper is doing. Barely connected by hose. Nearly killed me. The next morning I would have been doing 80mph on the 60. Excuses… AND the sales guy justified keeping $200. Uh… no thanks. Clearly you didn’t earn my money OR confidence."
- Allison

"Horrible experience, financed a commercial mower from him, then the mower was sold for Cash to someone else. He refuses to make the situation right. His repair shop is Horrible as well, repairs aren't done that customers are charged for."
- Jen

"The owners like to yell, scream, and make violent threats at the employees for the smallest inconvenience. They can't figure out which jobs to do in the correct order, their parts inventory is in shambles, they often make employees start tasks that can't be completed in the time frame they promise to the customers. They like to keep old worthless junk around the shop, disorganized, etc... Most employees are likely on drugs or drunk. Do not let Guy work on your machine. The sloppy work I've seen is outrageous. The owners are constantly at each other's throats and there has been violent fights between the owners. Not recommended in any way."
- Eric

"My wife ordered a roof rack for a Turbo S for my birthday. In the conversation that she had with the person who did the ordering, she advised him that our Razor had a light bar front and back. He told her that it would not be a problem. I received the roof rack and it did not have any instructions and the two front brackets were for another model. Additionally, the person who took the initial order was incorrect when he advised my wife that having light bars would not interfere with the installation of the rack. There was a problem! The problem was that you cannot install this rack with an existing light bar unless you rewire the light bar and attach it directly to the front part of the rack. I notified the dealership where I purchased the Razor and had everything installed. The service person advised me that it would be around $250 to re-install the light bar.

I attempted to make contact with FastLab for a refund of some sort, and this was their response:

Hi Jeffrey,
Thanks for reaching back out. While we make every attempt to fit aftermarket parts with our roof rack, there is no way to guarantee that all lights would fit how you had them mounted. This is true of nearly all add on components for these UTVs. These do fit in line with many lightbar mounts. Ultimately, it is the customer's responsibility to make sure their parts will fit together or plan on modifying items as needed. In most cases, relocating a lightbar or chase bar is a fairly simple task. I don't know in your case if that is true or not. There is no way for us to know every combination of light compatibility. Unfortunately, we cannot absorb the cost of another shop relocating your lights. We do appreciate your business and make every effort to make things right but we do have to draw the line somewhere.

Again, thank you for your support and let us know if we can help you with anything else.

Regards,
Fastlab Team

For spending $597.12 and getting something other then what was promised, I would expect some type of refund and just accept fault. Instead, I got, "It's ultimately the customer's responsibility" My advise to this company is to train their employees to take orders correctly and not promise something they cannot deliver. And to "CORY" who is an employee there who attempted to handle this situation, "Shame on you!". You should not tell ANY customer that you are going to make things right, unless you actually deliver. I am guessing this is a fairly young company and needs fine tuning, so buyers beware."
- Jeffrey Dohlen

"My side by side was loud, running rough, and couldn't go past 20 mph. Now, it is night and day. Almost runs like new. Thank you for your work. Very honest and friendly."
- westvalleysxs

"I’ve had Level Up do my suspension, upgrade my stereo, install new tires and service my CanAm. I am extremely happy with their quality of work and customer service. They are one of the best shops around."
- Jeff

"Erin and The shop are amazing at what they do. They are my go to for anything I need. We are currently on our 3rd RZR build. The picture is of our first car. There is a reason we keep going back."
- Jennifer Sutter

"Got whips and tender springs installed at R1. Awesome crew! Riley was extremely knowledgeable about my machine and options. I'll be back and I definitely can recommend their UTV services and accessories to anyone in the area (or driving through) that needs them!"
- Jay Paulsen

"Best customer service around. Top notch guys and friendly service. This is the only shop that will touch my car because I know Erin and his guys will do a great job. Highly recommended this shop."
- Ken

"Didn’t know the first thing about RZR’s when I bought mine last Oct. Was referred to Level Up from a friend. Took my car in there for service and got to know Erin and the guys in the shop. Hands down the best shop and customer service I’ve ever dealt with. Very helpful with all my aftermarket stuff that was added to my car. I don’t even compare prices because I know what I’m getting from Level Up. Quality service and products. Highly recommend this place."
- Ken Lewis

"Best shop in Az hands down. The best crew and personnel always willing to go above a beyond. Bu"
- Nick Lake

"Super friendly staff and awesome customer service. We highly recommend!!"
- Kelsey

"Great customer service and experience."
- Quentin

"Great friendly customer service and quality repair service."
- Quentin

"they've been able to order parts and install in no time. the people down at ride now had the parts on back order for months. awesome company keep it up guys"
- Stanley

"Great customer service and always willing to help weather spending $30 or $3000"
- Donny Buhrow

"Erin whom is the owner treats every customer with the most respect. Answers all their questions no matter how dumb they maybe. (I ask so dumb stuff) Mark in the back is top notch and again treats every customer great knows what he is talking about and does hands down the best wire management I have ever seen. Zero zip ties for Mark. Overall while pricing on some items are higher other items are lower and even if I have to pay a bit more it’s worth it due to the amazing follow up/Follow threw and the work quality being some of the best. If your looking for best spot to fix or repair your UTV hit the breaks you found it."
- Zach

"They've built two RZRs from me. Great shop."
- John Vernon

"Best service and customer care!"
- Mark Rau

"super friendly and kind. great people. incredible service"
- kelsi

"these guys really know what the fuck is up. they really helped me and my wife out by updating our rzr. I recommend them 100%"
- richard

"Incredible customer service!!"
- Veronica

"Hopefully they fix ATV's better than boats because they don't even know how to hook up a 12v battery. Be careful. Check whatever you buy from them with a fine tooth comb."
- Tom

"Total disappointment! It took 10 days for a brake switch recall, in that time I don't know where the bike was but when I got it it was very dusty, I had to clean the seat to be able to sit. Another time I took the front tire to be changed and they didn't even remove the glue from the previous balance weight. If I had another place close by to take my Yamaha FJR, I would definitely not go back."
- Andreas Barbour

"Took my UTV there for service. Got there around 3pm and it was completed by 6pm. Great price and fixed as required. Todd called me when it was finished. I have never had service that good anywhere on anything."
- Don Jaynes

"BUYER BEWARE!!!! Rating based on not being able to give a negative number. I purchased a used 2012 Can-am in Dec 2019. Since then I have had a “shimmy” coming from the front tires ever since I bought it. I took it back to Nash (as well as Ride Now in Surprise) and no one could figure it out. On Thursday we had to take it in for a brake service. Again we ask Nash’s service department about it. This time they tell us we need to replace the tires - not because of the tread (we have put less than 2k miles on it for a total of 31k) but because they are expired! Apparently they are the original tires from 2012. Industrial standard for tires is 5-6 years. Doing the math shows that the tires should have been replaced, per industry standards, one to two years BEFORE Nash put it out for sale. Upon contacting the general manager (Tim) and informing him of the situation, he refused to replace the defective tires he sold me - he would only give me a “discount “. He stated that he isn’t responsible for them because I purchased the bike over two years ago EVEN THOUGH THEY WERE TWO YEARS EXPIRED AT THE TIME!!! Be VERY careful if you decide to do business with this location - either their service department doesn’t actually inspect the vehicles before putting them out for sale, is COMPLETELY incompetent, or they care more about saving a little money on replacing defective equipment than the lives of the people buying their products."
- Dale Walters

"Great service! I came in and they knew exactly what I needed. They were quick and efficient and extremely kind!"
- Ethan Smith

"Fantastic"
- chad smith

"If I could give them 20/5 stars I would. Andrew was AMAZING helping me with my v star 250. I’ve always avoided going to dealerships on my own because of how aggressive I’ve seen some sales agents be but Andrew went over all the info and details with me without once making me feel pressured. He was super patient when I was debating on finalizing the purchase. As if that wasn’t enough, another agent Sterling helped secure the bike to the back of my truck after going over all the controls with me. To top it off, Andrew knew I had nobody at my nearby home to assist with unloading the bike so he drove out to me and helped me with that as well. I cannot recommend this Del Amo enough. They made the process so easy and were super knowledgeable and friendly. Definitely coming back here when I’m ready to upgrade!"
- Samantha Garduno

"Just got my first bike here the other day! Dan did a great job taking me through their selection and finding a bike that was a solid starter for me. He was real friendly and set the bar high with his customer service. He helped me get the bike home and provided all the extra parts it came with. I'll definitely be going back to him in the future for an upgrade!"
- Chris H