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- Anthony Watson
- Jeff Payne
They took care of me same day because they were weird about my safety driving with a chain that bad! Thanks guys"
- Kegan Neal
This is a one-year review since Old Guy Water Sports has performed work on my Seadoo GTX. I originally came to Old Guy with a non-running issue. The ski would not idle but run fine past 3000 rpm. I had completely rebuilt the entire ski. Rebuilt pump, rebuilt motor (from SES engines), new fuel lines, rebuilt carbs, etc. Now before I go any further, full disclosure I am not a professional mechanic, but I do have a good understanding of mechanical systems and how they operate. My exact issue was the ski would not stay running at low rpm. I figured that I had not rebuilt the carbs correctly and I needed someone with experience to rebuild them. Now prior to bringing the ski to Old Guy Water Sports I had taken the carbs apart multiple times, cleaned them in an ultrasonic cleaner, and blown them out with compressed air.
I dropped the ski off on June 11, 2022. I was told it would be a couple of days before they were able to look at it and they had an existing workload of 2-3 weeks. When I had dropped the ski off I had specifically asked them to call with a price before performing work. They even wrote it on the work order ticket. Now when I had dropped it off, I was told it would be roughly 120-300 bucks to rebuild both carbs. What they failed to mention was this did not include the labor to pull off and reinstall the Carbs. At the time I chalked this up to a simple misunderstanding. They called me a couple of days after dropping the ski off saying the carbs needed to be rebuilt with new Carb kits and I had used the wrong springs for pop off (which I had. At the time, I did not realize the springs which come in the OEM Mikuni rebuild kit were not the proper springs for a Seadoo 787 engine).
They also tried to upsell the following: replacing the fuel lines, cleaning the fuel tank, and replacing the Oil pump. On a Seadoo watercraft the OEM fuel lines are this gray type of fuel line. Over time, these fuel lines degrade due to ethanol and can clog the carbs. I was already aware of this and during the rebuild I had already replaced the fuel lines with ethanol safe ¼” fuel line. When I had rebuilt the ski, I had actually taken the fuel tank out and pressure washed it, so it was completely clean inside. I had additionally made sure the tank was completely clean and dry with a digital borescope prior to installing the tank back in the ski. Finally, they claimed the oil pump was out of spec and needed to be replaced. Section 6, sub Section 3, page 6 of the 1997 Seadoo Shop manual provides instructions on how to bench test the oil pump. Using a drill to test with a rigged up tachometer I was able to spin the pump at roughly 1500 rpm where it produced results safely in spec. (.71-.87 ml per port).
I picked the ski up when it was supposedly “Done” on August 22, 2022. The mechanic claimed that they were some of the worst carbs he had ever seen and were super clogged up. I had also been told on the phone prior to picking up the ski that they had water tested the ski and it was good to go. The old guy claimed he had pictures of how dirty the carbs were but after several minutes of looking on his phone he was unable to produce them. When I had dropped the ski off the rear seat had a small tear in the vinyl, When I had picked the ski up the rear seat vinyl had been completely destroyed. The final bill was $560.20 with a $20 credit card convenience fee. I was a little annoyed at the price, but they had called ahead and told me as I had requested, so I mostly fine with it and figured that is just the cost of good quality work.
After paying I excitedly went to the local boat ramp where I attempted to start the ski. After fighting for about 10 minutes to get it to start, (like it had prior to dropping the ski off), I eventually got it to start. I figured that the fuel system just needed to primed. Once the ski started I quickly shut it off to not damage the carbon seal and backed it into the water. I stupidly forgot to put one of the drain plugs in all the way. Once in the water though the ski acted exactly like it did prior to bringing it to the shop. It would run great past 3000 rpm but would not idle. After messing with the ski for a little bit it got to the point where it would not start anymore.
Now I do have to give Old Guy Water Sports Credit here. It was right at closing when I brought the ski back, the “Old Guy” had already left, but his mechanic and front desk person were still there. The mechanic took the time to look at the ski. He diagnosed that the water had fowled the plugs and that’s why it wouldn’t start. He gave me some new plugs and the ski after some extensive cranking and throttle, started up. I do appreciate him staying late.
I went back to the boat ramp and had the same issue though. The ski would run fine above 3000 rpm, but still would not idle. I once again took it back to the shop. At the shop the mechanic told me to leave it and he would look at it in the morning. I specifically asked if there would be additional charges. The women at the front desk told me she did not no but did not think so being that the original problem, the entire reason why if brought the ski to them in the first place, was not fixed. I asked like previously that if there were to be additional charges that they call and inform me prior and get my authorization prior to starting any major work. This did not happen.
On August 19, 2022, more than 10 weeks after I had dropped the ski off, I once again made the two-hour drive from Atlanta to the shop. I had called multiple times from my previous visit and was just told that they would get to it soon, but never informed of any additional cost. To my surprise I was presented with another bill for $510. The final issue was supposedly that one of the fuel supply and returns were swapped and that is why it would not run at idle as the engine would flood. Additionally, during their testing the ski had stopped making spark (due to the small secondary ground cable somehow coming undone) and the battery had somehow also gone bad. I had never agreed to the additional charges. If you look at the work orders, the first has my signed signature approving the work. The second ticket does not. I did pay the second invoice as they had the ski, and I had no choice.
Upon taking the ski out, the original problem had at least been fixed. The ski would idle in the water and had decent throttle response. The ski still took forever to start though and would often require additional throttle which at the time I chalked up to it just being a carbureted motor. The ski also seemed hesitant in the higher RPMs and at times felt like it hit a Rev. limiter. I did not ride the ski any more in 2022 as summer was basically over.
During winter, the ski was stored in a heated garage and fuel stabilizer was added and ran through the system.
Fast forward to the summer of 2023. The ski is started for the first time of the season and will not REV past 4000 RPM. I diagnosed it as a faulty voltage regulator, replaced it and moved on. Starting the ski though was still brutal often taking a couple of minutes of cranking in order to start. Additionally, after being run and turned off the ski would often not restart unless given full throttle appearing to be flooded. When it does eventually start the ski requires a couple of additional throttle pulls to clear the bog. When turned sharply the ski will drop down in rpm before eventually recovering.
The reason why I am now deciding to write this review is due to the actual quality of work performed. This past weekend I decided to pull the carbs apart to see if I could diagnose the issue. Upon examining the actual work, I am less than impressed with the workmanship.
I found multiple stripped out bolts and screws on the carbs. The threads on the Rave Valve cover bottom magneto side carburetor mounting hole are completely destroyed as if they had been over tightened. The motor will need either a new Rave valve cover or hopefully I can install a Helicoil. There were metal shavings/carbide dust in the fuel pump housing as if it had been set on a dirty work bench. All the fuel line connections were made with zip ties, the needle and seat were leaking on the magneto carb, the low speed screws on the two carbs were adjusted way differently and far out of factory spec. The seat mounting screw on the magneto carb was completely rounded off. The carb gaskets and diaphragm also look eerily like the OEM ones which I had originally installed. The needles and seats also do not appear to have been replaced. I was told that non OEM kits would be used for the rebuild.
I really wanted to like this shop. They are friendly, helpful, and welcoming, but after everything I find their actions and work to be inexcusable. While they did fix the ski, their low quality of work will cost me even more to fix all of these issues and I once again am rebuilding these carbs.
P.S. – The metal shavings did not come from the fuel tank. I checked the water separator and filter and it was completely clean."
- Tyler Reed
- Joel coburn
- K Garcia
- Craig hobbs
- Tim veldman
- La Rhonda Fick
- Tommy Shumate
- William Shumate
- Jonathon Gwaltney
- Devyn Hafer
- Chasity Myers
- Scott Shane
I attempted to make contact with FastLab for a refund of some sort, and this was their response:
Thanks for reaching back out. While we make every attempt to fit aftermarket parts with our roof rack, there is no way to guarantee that all lights would fit how you had them mounted. This is true of nearly all add on components for these UTVs. These do fit in line with many lightbar mounts. Ultimately, it is the customer's responsibility to make sure their parts will fit together or plan on modifying items as needed. In most cases, relocating a lightbar or chase bar is a fairly simple task. I don't know in your case if that is true or not. There is no way for us to know every combination of light compatibility. Unfortunately, we cannot absorb the cost of another shop relocating your lights. We do appreciate your business and make every effort to make things right but we do have to draw the line somewhere.
Again, thank you for your support and let us know if we can help you with anything else.
For spending $597.12 and getting something other then what was promised, I would expect some type of refund and just accept fault. Instead, I got, "It's ultimately the customer's responsibility" My advise to this company is to train their employees to take orders correctly and not promise something they cannot deliver. And to "CORY" who is an employee there who attempted to handle this situation, "Shame on you!". You should not tell ANY customer that you are going to make things right, unless you actually deliver. I am guessing this is a fairly young company and needs fine tuning, so buyers beware."
- Jeffrey Dohlen
- Jennifer Sutter
- Jay Paulsen
- Ken Lewis
- Nick Lake
- Donny Buhrow
- John Vernon
- Mark Rau
- Andreas Barbour
- Don Jaynes
- Dale Walters
- Ethan Smith
- chad smith
- Samantha Garduno
- Chris H