Pro Street Cycles

Had Pro Street install new tires, rear brakes and give the bike a good look over. I couldn’t be happier with the service and attention I received. They could have easily up-sold me on other things but were honest and thorough and only replaced what was necessary. Mike was easy to talk with and led me into the shop to introduce me to the technician that serviced my bike. Additionally, I felt the charges were very reasonable and they have earned a new customer.

Was traveling near RVA on a holiday weekend. Needed an emergency tire replacement so gave PSC a call. Fortunately, Michael and his team were there. I was able to purchase a tire, get it mounted and balanced and was back on the road without much trouble. Michael was a consummate professional & the overall experience was great. Would definitely recommend them

I recently relocated to RVA from Hampton Roads and was looking for a quality motorcycle shop. I called the shop on a Saturday morning (8/28/2022) and talked to Michael about changing an Ultra Classic rear tire that was already removed from the motorcycle (I had the new tire). Michael told me he could install my new tire on the rim if I got there by 1:00 p.m. because closing time was at 2:00 p.m. I arrived at 12:45 p m., Michael and Shovel Head immediately went to work. They removed the old tire from the rim, cleaned the rim sealing surface with a wire weel, removed the old brake rotor/installed a new one that I brought with me, installed a new valve stem, and installed my new tire on the rim (after spraying the sealing surface with silicone). They had to use heat in order to remove the old rotor screws as they were a bear! Michael and Shovel Head were very professional and efficient. They completed the work in an hour and even allowed me to watch the entire process. I am very pleased with Michael and Shovel Head’s professionalism, craftsmanship, and work ethic (they treated as if I were a long time customer). I will definitely return to this shop to have future work done on my motorcycle. This is exactly the type of motorcycle shop and service I was looking for (they know their business). I shall look no further!

I put my rating on Yelp on 7/17/2021. Felt it needed to be shared on Google, too. I took my metric bike to this shop in Sept 2020 because of a sudden noise. The owner, Michael, was very friendly and helpful. Said he would look at it and let me know. Unfortunately, he failed to mention it would be 2 weeks before he would look at my bike. He told me I was rushing him when I called to see what the status was on my bike, and at one point told me to come pick up my bike, that it would be outside. I should’ve done just that but decided I would let him work on the bike and keep my mouth shut. Once he did look at it, he told me he took it out and dogged it. Wasn’t happy about that since I don’t ride like that. His mechanic was committed to discovering the issue and took the time to talk with seasoned metric mechanics about the issue. It ended up being the springs that are built into the clutch basket. Due to COVID and parts shipments from overseas being delayed, I got my bike back in January. I discovered one of the belt adjusting slides was loose so, I tightened that up. It wasn’t until May that I realized a part was missing off my bike. I immediately contacted Michael. After our initial messaging, he refused to answer my text messages and phone calls concerning the missing part. Told his front desk person to tell me he couldn’t find it and wasn’t replacing the part. So for a $33 part, he lost a customer that spent $1,500 at his shop. It’s not the part missing as much as the way Michael treated me as a customer. I just sold the metric bike and bought an HD (shouldn’t have an issue getting parts). I will not do business with this company ever again and would not recommend them, either. I gave them 1 star because the mechanic was good, even though he didn’t put the part on and didn’t tighten one of the belt adjuster.