Fastlab UTV

My wife ordered a roof rack for a Turbo S for my birthday. In the conversation that she had with the person who did the ordering, she advised him that our Razor had a light bar front and back. He told her that it would not be a problem. I received the roof rack and it did not have any instructions and the two front brackets were for another model. Additionally, the person who took the initial order was incorrect when he advised my wife that having light bars would not interfere with the installation of the rack. There was a problem! The problem was that you cannot install this rack with an existing light bar unless you rewire the light bar and attach it directly to the front part of the rack. I notified the dealership where I purchased the Razor and had everything installed. The service person advised me that it would be around $250 to re-install the light bar.

I attempted to make contact with FastLab for a refund of some sort, and this was their response:

Hi Jeffrey,
Thanks for reaching back out. While we make every attempt to fit aftermarket parts with our roof rack, there is no way to guarantee that all lights would fit how you had them mounted. This is true of nearly all add on components for these UTVs. These do fit in line with many lightbar mounts. Ultimately, it is the customer’s responsibility to make sure their parts will fit together or plan on modifying items as needed. In most cases, relocating a lightbar or chase bar is a fairly simple task. I don’t know in your case if that is true or not. There is no way for us to know every combination of light compatibility. Unfortunately, we cannot absorb the cost of another shop relocating your lights. We do appreciate your business and make every effort to make things right but we do have to draw the line somewhere.

Again, thank you for your support and let us know if we can help you with anything else.

Regards,
Fastlab Team

For spending $597.12 and getting something other then what was promised, I would expect some type of refund and just accept fault. Instead, I got, “It’s ultimately the customer’s responsibility” My advise to this company is to train their employees to take orders correctly and not promise something they cannot deliver. And to “CORY” who is an employee there who attempted to handle this situation, “Shame on you!”. You should not tell ANY customer that you are going to make things right, unless you actually deliver. I am guessing this is a fairly young company and needs fine tuning, so buyers beware.

Very impressed with FastLab and I will be doing more business with them in the future! I had an upcoming trip and the part I needed was out of stock. Rather than just saying sorry and leaving me to miss a trip or settle for lessor quality part, they were quick to look for solutions. The customer service, response time and speed of shipping is incredible as well.

The team is super knowledgeable, will definitely go back!