Horrible experience, financed a commercial mower from him, then the mower was sold for Cash to someone else. He refuses to make the situation right. His repair shop is Horrible as well, repairs aren't done that customers are charged for.

The owners like to yell, scream, and make violent threats at the employees for the smallest inconvenience. They can't figure out which jobs to do in the correct order, their parts inventory is in shambles, they often make employees start tasks that can't be completed in the time frame they promise to the customers. They like to keep old worthless junk around the shop, disorganized, etc... Most employees are likely on drugs or drunk. Do not let Guy work on your machine. The sloppy work I've seen is outrageous. The owners are constantly at each other's throats and there has been violent fights between the owners. Not recommended in any way.

My wife ordered a roof rack for a Turbo S for my birthday. In the conversation that she had with the person who did the ordering, she advised him that our Razor had a light bar front and back. He told her that it would not be a problem. I received the roof rack and it did not have any instructions and the two front brackets were for another model. Additionally, the person who took the initial order was incorrect when he advised my wife that having light bars would not interfere with the installation of the rack. There was a problem! The problem was that you cannot install this rack with an existing light bar unless you rewire the light bar and attach it directly to the front part of the rack. I notified the dealership where I purchased the Razor and had everything installed. The service person advised me that it would be around $250 to re-install the light bar.

I attempted to make contact with FastLab for a refund of some sort, and this was their response:

Hi Jeffrey,
Thanks for reaching back out. While we make every attempt to fit aftermarket parts with our roof rack, there is no way to guarantee that all lights would fit how you had them mounted. This is true of nearly all add on components for these UTVs. These do fit in line with many lightbar mounts. Ultimately, it is the customer's responsibility to make sure their parts will fit together or plan on modifying items as needed. In most cases, relocating a lightbar or chase bar is a fairly simple task. I don't know in your case if that is true or not. There is no way for us to know every combination of light compatibility. Unfortunately, we cannot absorb the cost of another shop relocating your lights. We do appreciate your business and make every effort to make things right but we do have to draw the line somewhere.

Again, thank you for your support and let us know if we can help you with anything else.

Regards,
Fastlab Team

For spending $597.12 and getting something other then what was promised, I would expect some type of refund and just accept fault. Instead, I got, "It's ultimately the customer's responsibility" My advise to this company is to train their employees to take orders correctly and not promise something they cannot deliver. And to "CORY" who is an employee there who attempted to handle this situation, "Shame on you!". You should not tell ANY customer that you are going to make things right, unless you actually deliver. I am guessing this is a fairly young company and needs fine tuning, so buyers beware.

My side by side was loud, running rough, and couldn't go past 20 mph. Now, it is night and day. Almost runs like new. Thank you for your work. Very honest and friendly.

I’ve had Level Up do my suspension, upgrade my stereo, install new tires and service my CanAm. I am extremely happy with their quality of work and customer service. They are one of the best shops around.

Erin and The shop are amazing at what they do. They are my go to for anything I need. We are currently on our 3rd RZR build. The picture is of our first car. There is a reason we keep going back.

Got whips and tender springs installed at R1. Awesome crew! Riley was extremely knowledgeable about my machine and options. I'll be back and I definitely can recommend their UTV services and accessories to anyone in the area (or driving through) that needs them!

Best customer service around. Top notch guys and friendly service. This is the only shop that will touch my car because I know Erin and his guys will do a great job. Highly recommended this shop.

Didn’t know the first thing about RZR’s when I bought mine last Oct. Was referred to Level Up from a friend. Took my car in there for service and got to know Erin and the guys in the shop. Hands down the best shop and customer service I’ve ever dealt with. Very helpful with all my aftermarket stuff that was added to my car. I don’t even compare prices because I know what I’m getting from Level Up. Quality service and products. Highly recommend this place.

Best shop in Az hands down. The best crew and personnel always willing to go above a beyond. Bu

Super friendly staff and awesome customer service. We highly recommend!!

Great customer service and experience.

Great friendly customer service and quality repair service.

they've been able to order parts and install in no time. the people down at ride now had the parts on back order for months. awesome company keep it up guys

Great customer service and always willing to help weather spending $30 or $3000

Erin whom is the owner treats every customer with the most respect. Answers all their questions no matter how dumb they maybe. (I ask so dumb stuff) Mark in the back is top notch and again treats every customer great knows what he is talking about and does hands down the best wire management I have ever seen. Zero zip ties for Mark. Overall while pricing on some items are higher other items are lower and even if I have to pay a bit more it’s worth it due to the amazing follow up/Follow threw and the work quality being some of the best. If your looking for best spot to fix or repair your UTV hit the breaks you found it.

They've built two RZRs from me. Great shop.

Best service and customer care!

super friendly and kind. great people. incredible service

these guys really know what the fuck is up. they really helped me and my wife out by updating our rzr. I recommend them 100%